Bakery Clerk

Kroger•Port Huron, MI

13d

About The Position

The Bakery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery and deli items to customer specifications, offers samples, recommends products, and answers questions about items, specials, and store products. It also involves preparing, packaging, labeling, stocking, and inventorying merchandise; checking freshness and dates; following recipes, cooking instructions, food-safety rules, and temperature logs; and operating department equipment according to company guidelines. The clerk reports inventory or shipping discrepancies, equipment issues, unsafe conditions, and accidents to management, while cooperating with associates and assisting customers, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Bakery or deli experience.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products and correct portion sizes to minimize shrink.
Recommend bakery and deli products and answer customer questions about products and the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager.
Stay informed about store layout, product offerings, and current, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates.
Follow food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.