BAKERY/CLERK

The Kroger Co. • Salem, VA

2h

About The Position

A Kroger Bakery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The clerk assists the department manager in meeting sales and profit goals and monitors established quality-assurance standards. Bakery team members are expected to demonstrate Kroger’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves preparing and packaging bakery products, assisting customers with product questions and requests, maintaining product quality and inventory, and following food-safety and workplace-safety requirements. The clerk uses bakery and kitchen equipment according to company guidelines, follows recipes and temperature logs, and supports department operations in a fast-paced team environment.

Kroger describes benefits including health-care coverage, paid time off, confidential financial and emotional counseling, associate discounts, tuition reimbursement, and training programs. Eligibility and available benefits may vary.

Requirements

• Outstanding customer service skills.
• Desire to gain an understanding of food production and basic cooking techniques.
• Effective communication skills and willingness to work as part of a team.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Good basic math skills.
• Ability to obtain a current food handlers permit once employed.

Responsibilities

• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers about bakery specials.
• Provide fresh products customers have ordered in the correct portion size, or as close as possible, to help prevent shrink.
• Recommend bakery items and answer customer questions about products sold in the department and throughout the store.
• Use bakery equipment, including refrigerators, freezers, ovens, and other kitchen equipment, according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking and baking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise; monitor stocking conditions and report inventory discrepancies.
• Report product ordering or shipping discrepancies to the department manager.
• Understand the store layout and locate products for customers.
• Stay current with present, future, seasonal, and special advertisements; maintain knowledge of department products.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates and contribute to a welcoming customer environment.
• Follow food-safety regulations and guidelines.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Maintain a positive attitude and inspect equipment as part of preventive maintenance; report items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Health-care coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Paid time off, such as vacation and sick leave.
• Free, confidential financial and emotional counseling through the Employee Assistance Program and Goldman Sachs Ayco collaboration.
• Associate discounts on Kroger purchases, including Our Brands.
• Up to $21,000 in tuition reimbursement over an associate’s career through the Continuing Education program.
• Access to training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed