Bakery Cashier - New Store - Bellflower #54

Northgate Gonzalez Markets•Bellflower, CA

3d•Onsite

About The Position

The Bakery Cashier welcomes guests, helps them understand menu offerings, answers questions about ingredients and dietary restrictions, and handles order modifications, special requests, and substitutions. The role promotes menu items and ensures supplies are stocked while accurately processing cash, credit card, and digital payments through the POS system. The cashier provides correct change and receipts, responds courteously to guest concerns, and escalates issues when needed. The position also involves maintaining a clean, organized station; coordinating with kitchen and waitstaff; following cash-handling, safety, security, and food-safety procedures; helping with other front-of-house tasks such as to-go orders; and supporting a positive, inclusive team environment. The job requires customer-service and cash-handling skills, accuracy, attention to detail, organization, and the ability to multitask in a fast-paced setting. Employees must be able to work shifts that may include evenings, weekends, and holidays. Physical demands include standing, walking, using hands, reaching, crouching or kneeling, lifting up to 50 pounds at least once per shift, climbing a ladder, sweeping and mopping, carrying trash, and working around refrigerated storage and heated cooking areas. The work environment includes occasional low temperatures, frequent exposure to or proximity to hot ovens and high temperatures, moderate noise, and stairs to employee facilities.

Requirements

Previous cash-handling experience, preferably in a restaurant or hospitality setting.
Strong mathematical and numerical skills, with the ability to handle cash transactions accurately and quickly.
Excellent customer-service and interpersonal skills, including the ability to communicate with diverse customers and team members.
Strong attention to detail and organizational skills, and the ability to multitask in a fast-paced, high-volume environment.
Ability to remain calm under pressure and handle or de-escalate difficult situations professionally.
Ability to listen to customer concerns about orders and respond appropriately.
Flexibility to work shifts that may include evenings, weekends, and holidays, based on business needs.
Commitment to cleanliness, hygiene, and personal grooming standards.
High school diploma or equivalent.
Ability to sit, stand, walk, talk, hear, handle objects and controls, reach, and occasionally crouch or kneel.
Ability to lift up to 50 pounds at least once per shift and climb a ladder.
Ability to sweep and mop floors, carry trash containers, stock coolers and shelves, and work in refrigerated and heated areas.
Ability to work with food products and tolerate moderate dust and cleaning-agent fumes.
Sufficient visual acuity to verify invoices and other written documents, and sufficient memory to learn weekly ad prices and menu items.

Nice To Haves

Familiarity with a POS system and other relevant software applications.
Basic knowledge of food safety and sanitation regulations.
Additional certifications in customer service or hospitality.

Responsibilities

Greet and welcome guests in a friendly, professional manner.
Help guests understand menu options, make recommendations, and answer questions about ingredients and dietary restrictions.
Follow procedures for order modifications, special requests, and substitutions.
Know menu items, ingredients, preparation methods, specials, prices, and promotions.
Promote menu items, beverages, sides, and desserts to enhance the guest experience and increase sales.
Keep condiments, utensils, and other supplies stocked and assist with restocking food and beverage items.
Accurately process cash, credit card, and digital payments using the POS system.
Provide guests with correct change and receipts.
Handle guest questions and complaints promptly and courteously, escalating issues when necessary.
Maintain a clean and organized cashier station, including the cash drawer and surrounding areas.
Coordinate with kitchen and waitstaff to support accurate and timely order processing and communicate special requests.
Follow company policies and procedures for cash handling, safety, security, and food safety.
Assist with other front-of-house tasks, including to-go orders.
Seek feedback, stay current on industry trends, and apply management best practices to improve customer service.
Respect and cooperate with colleagues to support a positive and inclusive work environment.
Maintain cleanliness, hygiene, and personal grooming standards.