Bakery Cashier - New Store - Bellflower #54

Northgate Market•Bellflower, CA

13d•Onsite

About The Position

The Bakery Cashier welcomes guests, helps them understand menu offerings, processes orders and payments, and supports a positive customer experience. The role includes answering questions about ingredients and dietary restrictions, making recommendations, handling order modifications and special requests, promoting menu items, and coordinating with kitchen and waitstaff. The cashier also maintains a clean, organized, and well-stocked station; follows cash-handling, safety, security, and food-safety procedures; and assists with other front-of-house duties, including to-go orders. The position requires customer-service and cash-handling ability in a fast-paced, high-volume environment. Work may involve shifts in the evenings, weekends, and holidays according to business needs. Physical duties include standing, sitting, walking, reaching, occasional crouching or kneeling, lifting up to 50 pounds at least once per shift, climbing ladders, cleaning, stocking, and working briefly in refrigerated or heated areas. The environment may include low temperatures, heated ovens and high temperatures, moderate noise, and exposure to dust or cleaning-agent fumes.

Requirements

Previous experience in a cash-handling role, preferably in a restaurant or hospitality setting.
Strong mathematical and numerical skills to handle cash transactions accurately and quickly.
Excellent customer-service, interpersonal, and communication skills when interacting with diverse customers and team members.
Attention to detail, organizational skills, and ability to multitask in a high-volume, fast-paced environment.
Ability to remain calm under pressure and handle or de-escalate difficult situations professionally.
Ability to listen to customers’ concerns and respond to their questions appropriately.
Flexibility to work shifts, including evenings, weekends, and holidays, based on business needs.
Commitment to cleanliness, hygiene, and personal grooming standards.
High school diploma or equivalent.
Ability to meet the stated physical demands, including lifting up to 50 pounds at least once per shift, climbing a ladder, and working in refrigerated and heated areas.
Ability to work with listed food products without allergic consequences that affect performance and tolerate moderate dust and fumes from common cleaning agents.

Nice To Haves

Familiarity with a POS system and other relevant software applications.
Basic knowledge of food-safety and sanitation regulations.
Additional certifications in customer service or hospitality.

Responsibilities

Greet and welcome guests in a friendly and professional manner.
Help guests understand menu offerings, make recommendations, and answer questions about ingredients and dietary restrictions.
Follow procedures for order modifications, special requests, and substitutions.
Learn menu items, ingredients, preparation methods, specials, prices, and promotions.
Promote menu items, beverages, sides, and desserts to enhance the guest experience and increase sales.
Keep condiments, utensils, supplies, and food and beverage items stocked.
Accurately process cash, credit-card, and digital payments using the POS system; provide correct change and receipts.
Respond courteously to guest inquiries and complaints, resolving issues or escalating them to a supervisor or manager as appropriate.
Maintain a clean and organized cashier station, including the cash drawer and surrounding areas.
Coordinate with kitchen and waitstaff to ensure accurate, timely order processing and communicate special requests or modifications.
Follow company policies and procedures, including cash-handling protocols, safety and security measures, and food-safety regulations.
Assist with other front-of-house tasks, including to-go orders.
Seek feedback and apply management guidance and best practices to improve customer service.
Respect and cooperate with colleagues to support a positive and inclusive work environment.
Perform cleaning, stocking, lifting, ladder-climbing, and other physical duties as needed.