Bakery/Asst Dept Leader

Kroger•Glendale, AZ

About The Position

The Bakery/Assistant Department Leader helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role oversees Bakery department activities, works toward established sales and profit goals, and ensures quality assurance standards are met. The leader promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety while supporting associates and customers.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that appropriately manage customer volume.
Train and develop associates, monitor job performance, and participate in performance appraisals.
Create a welcoming customer environment by answering questions, making suggestions, and helping customers locate products.
Inform customers about produce specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan and sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Assist management with store or department budgets, expense control, profit-and-loss reviews, and related corrective actions.
Schedule price changes and update shelf tags and promotional signs.
Organize inventory processes, monitor stocking conditions, investigate discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment, reporting repair needs, and reporting customer or employee accidents.
Report safety risks, other issues, and illegal activity, including robbery, theft, or fraud.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek help when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.