Bakery/Asst Dept Leader

Kroger•Stevens Point, WI

About The Position

The Bakery/Assistant Department Leader helps deliver an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is accountable for achieving department sales and profit goals, meeting quality assurance standards, and monitoring Bakery department functions and activities. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations and associates by setting performance goals, developing schedules, training and developing team members, and participating in performance appraisals. It also helps plan and manage department business results, promotions, budgets, expenses, inventory, pricing, product quality, and food-safety conditions. The role requires cooperative work in a fast-paced environment, sound judgment in handling customer and business matters, and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must obtain a current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, locating products, and sharing product information.
Inform customers about produce specials and offer product samples to help them discover new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and related follow-up actions.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and properly inspecting equipment for preventive maintenance.
Notify store management about equipment needing repair and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.