BAKERY/ASST DEPT LEADER

The Kroger Co.•Plymouth, WI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve established sales and profit goals, control quality assurance standards, and monitor Bakery department functions and activities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves supporting and developing associates, managing customer service and department operations, and assisting with sales, merchandising, inventory, budgeting, safety, and compliance. The position requires the ability to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, and seek assistance when needed. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions about products, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to help them discover new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management of repairs needed, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.