BAKERY/ASST DEPT LEADER

The Kroger Co. • Louisville, KY

6d

About The Position

The Bakery/Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, meeting quality assurance standards, and monitoring Bakery department functions and activities. The position demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The leader supports and develops associates, sets department performance goals, plans staffing around customer volume, and works with store management on business plans, promotions, budgets, and financial reviews. The role also oversees product quality and freshness, inventory and stocking, pricing and promotional signage, food safety temperatures, and compliance with safety procedures, laws, and company guidelines. The role may involve directly assisting minors, individuals with special needs, and older adults.

Requirements

• Excellent oral and written communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Nice To Haves

• High school diploma or GED.
• Any management experience.
• Any bakery or retail experience.
• Second-language skills in speaking, reading, and/or writing.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Communicate company, department, and job-specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates, support their job performance, and participate in the performance appraisal process.
• Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
• Inform customers about product specials and offer samples to help them discover new items.
• Review and inspect products for quality and freshness, taking appropriate action.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the department's period promotional plan.
• Assist management with the store or department budget, expense control, profit-and-loss reviews, and follow-up actions on financial reports.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize inventory processes; monitor inventory and stocking conditions, identify discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of needed repairs or customer and employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways that support growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed