Bakery Assistant Manager

New Leaf•Aptos, CA

7d•Onsite

About The Position

The Bakery Assistant Manager supports the Bakery Manager in overseeing day-to-day bakery operations and ensuring high standards of product quality, presentation, and customer service. The role assists with inventory management, staff supervision and training, food safety, and achieving department sales and margin goals. It also helps foster a positive team environment and serves as the bakery department’s point of contact when the Bakery Manager is absent. The position involves supervising bakery employees, supporting production and merchandising, maintaining product freshness and displays, and helping ensure compliance with sanitation, safety, and company standards. The assistant manager works with the Bakery Manager and other departments on staffing, promotions, events, and department initiatives. This is a customer service-driven role that requires bakery or food service experience, basic math and reading skills, and the ability to handle the physical demands of heavy work in a grocery store environment.

Requirements

Previous experience in a bakery or food service environment is required.
Basic ability to read and interpret documents is required.
Basic math and computation skills are required, including accurate inventory counts, order calculations, and sales tracking.
Ability to read, understand, and follow verbal and written instructions, and to exercise good judgment.
Ability to stand and walk frequently and use hands and wrists to handle, grasp, and feel objects.
Ability to lift, carry, push, or pull items up to 50 pounds.
Ability to work in a grocery store environment with potentially wet or slippery surfaces, moderate noise, controlled cooler and freezer temperature extremes, and possible exposure to allergens and chemicals.

Nice To Haves

Prior supervisory or leadership experience is preferred.
Strong verbal communication skills are preferred.
Knowledge of English, including the ability to speak, read, and understand English, is preferred.

Responsibilities

Engage customers in a friendly, knowledgeable manner, share product information, assist with locating products, and address customer needs or complaints.
Support company values and foster a positive, inclusive, collaborative, and respectful work culture through leadership, feedback, and guidance.
Promote sustainability initiatives by conserving resources and following company sustainability guidelines.
Follow and enforce work, safety, food safety, sanitation, company, and department policies and standards.
Assist the Bakery Manager with daily bakery operations, including production, merchandising, and customer service.
Supervise and direct bakery staff to support efficient workflow and quality, cleanliness, and customer service standards.
Assist with ordering, receiving, stocking, and inventory management; monitor freshness and rotate products accurately.
Maintain product displays, presentation, labeling, and pricing in accordance with merchandising standards.
Provide staff and customers with information about bakery products, ingredients, allergens, and preparation methods.
Train and onboard new team members and provide coaching and feedback.
Work with the Bakery Manager to meet sales goals and margin objectives and identify opportunities to improve profitability and efficiency.
Assist with staff scheduling and time management to ensure coverage during peak periods.
Maintain food safety, sanitation, and cleanliness in the bakery department.
Help resolve customer complaints and product or service issues in ways that support customer satisfaction.
Collaborate with other departments on store-wide promotions, events, and cross-department initiatives.
Serve as the bakery department point of contact in the Bakery Manager’s absence.
Participate in department meetings and training sessions to stay informed about products, processes, and company initiatives.
Train employees, assign tasks, evaluate performance, address employee concerns, and maintain a positive work environment.
Perform additional tasks assigned by the Bakery Manager or store leadership.