BAKERY/ASST DEPT LEADER

The Kroger Co.•Denver, CO

19d

About The Position

The Bakery/Assistant Department Leader monitors the functions, duties, and activities of the Bakery department. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and upholding quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations, including associate development and scheduling, customer assistance, product quality and freshness, promotions, budgeting, inventory, pricing, and food-safety procedures. It also reinforces safety programs, reports safety risks and illegal activity, and ensures compliance with applicable laws and company guidelines.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering product questions, making suggestions, and locating products.
Inform customers of produce specials and offer samples to introduce new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with store and department budgets, expense control, profit-and-loss reviews, and follow-up actions on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment, notifying store management of repair needs, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.