BAKERY/ASST DEPT LEADER

The Kroger Co.•Boulder, CO

About The Position

The Bakery/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, maintaining quality assurance standards, and monitoring Bakery department functions and activities. The position also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role helps lead associates through communication, scheduling, goal-setting, training, and performance support. It serves customers by answering questions, making suggestions, locating products, and helping them discover new items. The position also supports department planning and financial performance, promotions and merchandising, price changes, inventory and ordering, product quality, temperature controls, and safety and legal compliance.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed them through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Welcome customers and answer questions about products in the department and store; make suggestions and locate products.
Inform customers of produce specials and offer product samples to help them discover new items.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and follow-up actions on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, notifying store management about repairs, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.