BAKERY/ASST DEPT LEADER

The Kroger Co.•Stoughton, WI

10d

About The Position

The Bakery Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports achievement of department sales and profit goals, upholds quality assurance standards, and monitors Bakery department functions and activities. The position also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves supporting associates through communication, goal-setting, scheduling, training, and performance development; helping customers with product questions and recommendations; and managing product quality, promotions, inventory, pricing, and department business plans. The leader also assists with budgeting and financial reviews, maintains food and equipment safety practices, follows applicable laws and company guidelines, and helps resolve customer and business issues.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer samples to introduce new items.
Review products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and follow-up actions on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, inspect equipment for preventive maintenance, and notify store management about repair needs or customer and employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.