Bakery and Coffee Supervisor

Woodlands Market•Kentfield, CA

10d

About The Position

Woodlands Market is hiring a Bakery and Coffee Supervisor/Lead to assist the Bakery and Coffee Manager with managing the front-of-house service counters for the bakery and coffee departments. The role oversees service staff and helps ensure customers receive warm, friendly service, including assistance with questions and product selection, and careful packaging and handoff of purchases. The supervisor monitors counter and case inventory and places orders using tools such as movement reports to maximize sales and reduce waste. The position also supports department promotions, maintains product quality and presentation, follows sanitation and opening and closing procedures, and ensures coffee beverages are prepared to customer satisfaction. Some basic bakery tasks may also be performed, such as baking off cookies or bread, cutting and packaging cakes, and writing names on cakes. Woodlands Market is a Marin County-based gourmet grocery retailer with stores in Kentfield, Tiburon, and San Francisco, as well as a San Francisco pet shop and an off-site kitchen in San Rafael. The company employs approximately 330 people and emphasizes community, food, service, and teamwork. The posted pay range is $21–$25.

Requirements

1–2 years of customer service experience in a lead or supervisor role.
Excellent verbal and customer service skills.
Ability to prioritize work and handle multiple concurrent tasks.
Ability to lift objects up to 20 pounds on a regular basis.
Ability to stand or walk for more than 4 hours per day.

Responsibilities

Assist the Bakery and Coffee Manager in managing front-of-house bakery and coffee service counters.
Oversee bakery and coffee service-counter staff and ensure they provide warm, friendly customer service.
Help customers with questions and product selection, and package and hand over products courteously.
Monitor inventory for bakery and coffee counters and cases, and order products using tools such as movement reports to maximize sales and reduce waste.
Assist the Bakery and Coffee Manager with weekly and monthly department promotions.
Maintain bakery case and coffee-counter product quality, expiration dates, and visual presentation.
Keep products near the cases, including bread, cookies, and other baked goods, stocked, faced, clean, and fresh.
Prepare coffee beverages to customer satisfaction and ensure beverages are delivered with a smile.
Observe sanitation protocols.
Follow and ensure staff follow opening and closing procedures, including checking in with the department manager at the beginning and end of shifts.
Perform basic bakery duties as needed, such as baking off cookies or bread, cutting and packing cakes, and writing names on cakes.