Supervisor Deli and Bakery

Meijer•Sterling Heights, MI

About The Position

The Supervisor Deli and Bakery plans, directs, and supervises day-to-day operations in the store’s deli and bakery departments. The role mentors and coaches team members, improves customer service and sales, ensures customer needs are met quickly and efficiently, and maintains product presentation and store standards. The supervisor is responsible for staffing and hiring, team development and training, performance and disciplinary actions, department profit and loss, sales, and shrink. The position requires a visible presence in the store, regular communication with customers and team members, and promotion of a safe work environment. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root-cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day department operations.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet department staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model fast, friendly, and exceptional customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain department standards.
Ensure team members are thoroughly trained and have completed required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Perform other duties as assigned.