Deli Bakery Supervisor

Meijer•Portage, MI

About The Position

The Deli Bakery Supervisor plans, directs, and supervises day-to-day operations within store departments, serving as a mentor and coach to team members. The role implements strategies to improve customer service and store sales, meets customer needs efficiently, and maintains store appearance, product presentation, and company standards. The supervisor is responsible for staffing, hiring, team development, and promotion decisions, and documents disciplinary actions or makes discharge recommendations. The role oversees department profit and loss, sales, and shrink; ensures team members are trained; promotes a safe work environment; and spends most of the workday in the store communicating with customers and team members to support exceptional service. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Handle staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying team members’ development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model fast, friendly, and exceptional customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure the team is trained in all aspects of their jobs and completes required training.
Spend most of the workday in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.