Baggage Handler
About The Position
Baggage services agents arrange and handle baggage arriving from international flights into Customs, placing it on baggage carousels and collecting, distributing, and storing unattended baggage at the international carousel in the main terminal. They manage passenger flow and direct baggage to the appropriate belts for Seattle exits or connections. They also monitor the condition and upkeep of equipment used for baggage arrivals and distribution, and make maintenance calls as needed. Agents accept and deliver oversized and odd-sized luggage items for Transportation Security Administration (TSA) screening. The stated shift is afternoon/evening, from 2:00 PM to 10:00 PM. The hourly pay is $20.74.
Requirements
- Service-based orientation.
- Self-directed and self-motivated, with the ability to work long hours independently with little supervision.
- Ability to maintain hygiene standards and wear and maintain an issued uniform, uniform components, or company, contractor, or stakeholder equipment.
- Ability to work flexible schedules in an airport operating 24/7/365.
- Strong interpersonal and verbal communication skills with individuals and large groups or crowds.
- Strong, steady voice; approachable posture and body language; positive demeanor; and high energy levels.
- Ability to proactively identify guests’ service needs.
Nice To Haves
- Experience in an airport, event management, warehouse and packaging, moving, or concierge services, or another setting requiring fast-paced, professional customer interactions.
Responsibilities
- Arrange arriving luggage on carousels in an orderly manner to improve passenger access and make space for incoming bags.
- Follow approved baggage hygiene and handling guidelines based on airline requests approved by the Port of Seattle.
- Assist airline employees, when reasonable accommodation is permitted, to improve the passenger experience and ensure safe and lawful baggage transfers.
- Help move oversized and odd-sized baggage through screening in accordance with CBP, TSA, and Port of Seattle guidance and policies.
- Remove medium and large bags from baggage carts, read their tags, and place them on the appropriate belts for passengers, preparation, or drop-off locations.
- Communicate clearly, concisely, positively, and in a culturally relevant manner with guests and airport stakeholders, in person or electronically.
- Select and use personal protective equipment (PPE) appropriate to the task, area, and risks, following company or contractor policies and guidelines.
- Use sound judgment to prevent damage to others’ property and interference with airport operations.
- Ensure customer safety and coordinate appropriately during health or medical emergencies, security breaches, and evacuations.
- Maintain the condition and upkeep of equipment used for baggage arrivals and distribution, and make maintenance calls as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
