Badging Administrator - San Francisco

Securitas•San Francisco, CA

1d•Onsite

About The Position

Securitas is seeking a Badging Administrator to join their team in San Francisco. This role involves supporting and troubleshooting physical access systems, managing badge creation and distribution, and ensuring adherence to security policies. The administrator will handle various access-related tickets, provide policy guidance, manage inventory, and support audits. The company has over 80 years of experience in security and is committed to diversity, equity, inclusion, and belonging.

Requirements

Excellent communication and customer service skills (written and verbal).
Strong problem-solving and troubleshooting abilities.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency with access control systems (e.g., Ccure) and ticketing systems.
Familiarity with physical access policies and procedures.
Ability to work independently and as part of a team.

Nice To Haves

Experience with badge printing and related equipment is a plus.
Previous experience in physical security or access management.
Knowledge of relevant security regulations and compliance standards.

Responsibilities

Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.
Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.
Add non-restricted clearances to Ccure profiles.
Handle logistics and shipment of badges.
Operate Fargo Printers for Level 1 triage and troubleshooting.
Process various access-related tickets, including badge activation, deactivation, Building Access System (BAS) extension requests, and Non-Moma activation and extension requests.
Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for temporary access requests and exceptions to the Vendor Seated Location Policy.
Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.
Process badge order tickets, supply tickets, photo uploads, and returned badges.
Maintain badge and office supply inventory.
Generate and maintain reports on credential numbers, card reader information, and missing security photos.
Support audits related to physical access and credentialing.
Add Ganpati clearance (general access) within the system.
Manage all access requests and related tasks.