Badging Administrator

Securitas Security Services•San Francisco, CA

About The Position

Securitas has over 80 years of experience in protection and is a partner of choice for companies and an employer of choice for candidates worldwide. The company is committed to diversity, equity, inclusion, and belonging in the workplace, ensuring all qualified applicants receive consideration for employment without regard to various protected characteristics. Securitas employees come from diverse backgrounds, united by a common purpose to safeguard clients' assets and people. The company's core values are Integrity, Vigilance, and Helpfulness, which are foundational for building trust with customers, colleagues, and the community. Securitas' mission is to protect homes, workplaces, and communities by providing necessary security services to safeguard assets, people, and profitability. Employees are expected to be honest, attentive to potential risks, and ready to assist in incidents.

Requirements

Excellent communication and customer service skills (written and verbal).
Strong problem-solving and troubleshooting abilities.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency with access control systems (e.g., Ccure) and ticketing systems.
Familiarity with physical access policies and procedures.
Ability to work independently and as part of a team.
Experience with badge printing and related equipment is a plus.

Nice To Haves

Previous experience in physical security or access management.
Knowledge of relevant security regulations and compliance standards.

Responsibilities

Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.
Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.
Add non-restricted clearances to Ccure profiles.
Logistics and shipment of badges
Operating Fargo Printers Level 1 triage and troubleshooting
Process various access-related tickets, including: Badge activation (new hire and other), Badge deactivation, Building Access System (BAS) extension requests, Non-Moma activation and extension requests.
Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for: GOGO to GOGO temporary access requests, GOVO to GOGO temporary access requests, Exceptions to the Vendor Seated Location Policy.
Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.
Process badge order tickets, supply tickets, photo uploads, and returned badges.
Maintain badge and office supply inventory.
Generate and maintain reports on credential numbers, card reader information, and missing security photos.
Support audits related to physical access and credentialing.
Add Ganpati clearance (general access) within the system.
Manage all access requests and related tasks.

Benefits

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Availability of accessing earned wages on a daily basis, prior to payday (Restrictions and fees may apply. Certain waiting periods may also apply.)
Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements.