Badging Administrator - SouthBay

Securitas Security Services • San Jose, CA

5h • Onsite

About The Position

The Badging Administrator provides white-glove service to high-level clientele, including Executives, VPs, and senior leadership, ensuring their access and badging needs are handled with professionalism, discretion, and priority. The role involves processing access requests, resolving badge-related issues for employees, and assisting associates, contractors, and guests with badge issuance and access setup. Key tasks include creating and distributing access badges, drafting Sim-Tickets, coordinating access permissions, and managing badge reprints, replacements, and visitor/loaner badge requests. The administrator is also responsible for tracking and managing inventory of supplies, safely handling the disposal and shipping of badges, and providing clear and friendly support through in-person interactions, email, or phone to enhance customer satisfaction. Securitas, with over 80 years of experience, is committed to diversity, equity, inclusion, and belonging, and operates on core values of Integrity, Vigilance, and Helpfulness to safeguard clients' assets and people.

Requirements

• Strong communication and interpersonal skills with a focus on helpfulness and approachability.
• Detail-oriented with the ability to prioritize and manage multiple tasks effectively.
• Technical aptitude for troubleshooting hardware and software (especially printers).

Nice To Haves

• Prior experience in access control, customer service, or administrative support.
• Familiarity with badge printing systems and Trouble-Ticketing.
• Experience with inventory, shipping, or receiving.

Responsibilities

• Provide white-glove service to high-level clientele such as Executives, VPs, and senior leadership, ensuring their access and badging needs are handled with professionalism, discretion, and priority support.
• Support employees by processing access requests and resolving badge-related issues promptly and courteously.
• Greet and assist associates, contractors, and guests with professionalism and a service-first attitude during badge issuance and access setup.
• Create and distribute access badges efficiently while maintaining accuracy and high-quality standards.
• Draft Sim-Tickets and coordinate access permissions with care and attention to customer needs.
• Handle badge reprints, replacements, and visitor/loaner badge requests, ensuring minimal disruption to the customer experience.
• Track and manage inventory of supplies, ensuring materials are available to meet demand without delays.
• Safely handle the disposal and shipping of badges and related materials.
• Provide clear and friendly support through in-person interactions, email, or phone to resolve inquiries and enhance customer satisfaction.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Availability of accessing earned wages on a daily basis, prior to payday (some populations, restrictions and fees may apply, certain waiting periods may also apply).
• Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed