Backup Care Facilitator

Cariloop • Remote, US,

5d • Remote

About The Position

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline, offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life. Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity. At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role. As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities. We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve. Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world. Cariloop is seeking a compassionate, highly organized, and experienced Backup Care Facilitator who will specialize in Backup Care Solutions, supporting members with urgent or short-term caregiving needs. In this dynamic and fast-paced role, you will support members navigating unexpected care disruptions. You’ll play a critical role in ensuring that members receive timely and reliable options, offering peace of mind during challenging times. Because backup care needs are often time-sensitive and unpredictable, this role requires availability to support members Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time, as well as participation in a rotating on-call schedule for weekends and holidays. The ability to respond with urgency, exercise sound judgment, and independently prioritize member needs during these coverage periods is essential to the role. This position requires a proactive problem-solver with a background in care coordination, provider scheduling, and/or family support services. Your work will directly impact our members' ability to balance caregiving responsibilities with personal and professional obligations.

Requirements

• Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services.
• Demonstrated experience in time-sensitive care environments.
• Strong organizational and time management skills with attention to detail.
• Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction.
• Proficiency in using digital tools and case management software.
• Empathy-driven communication skills with the ability to instill trust and confidence.

Nice To Haves

• Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus.
• Working with families from diverse cultural, socioeconomic, and geographic backgrounds.
• Familiarity with HIPAA compliance and handling of sensitive health or personal information.
• Bilingual abilities are a strong advantage.

Responsibilities

• Fulfill member needs for backup care across child care, elder care, or pet care by identifying and vetting appropriate care providers to meet specific care needs and timeframes.
• Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently, ensuring adherence to policy guidelines and timely resolution of payment-related inquiries.
• Act as the frontline responder for last-minute care requests, ensuring resolutions within tight timelines while maintaining a high standard of empathy and professionalism.
• Maintain detailed and accurate documentation of provider support options and communication.
• Work closely with internal team members and networks to ensure seamless service delivery and continuous improvement.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA)
• Company-sponsored life, short-term, and long-term disability insurance
• Access to Cariloop's member portal and services for both you and your family
• Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services
• Open time-away policy and 14 paid company holidays yearly
• Quarterly mental health days
• Paid volunteer time away
• Fully paid caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed