Customer Care Facilitator
About The Position
The Saskatchewan Workers Compensation Board (WCB) is seeking individuals with a strong desire to help others, demonstrating empathy, caring, and understanding, to join their team at the Regina Head Office. This permanent position is within a department that manages the delivery of services to customers with complex, serious, and/or longer-term work injury claims. The primary focus is on customer experience, with team members expected to provide superior service and support. The WCB is undergoing a significant business transformation to evolve its service and make a difference in the lives of Saskatchewan's workers and employers.
Requirements
- University degree in health care, education, social sciences, disability management or business
- Minimum of one year case management experience (defined as being responsible for an assigned client caseload and held accountable for all decisions and actions that impact individual cases)
- Valid class 5 Saskatchewan driver's license
- Managing risks
- Conceptual thinking
- Communication
- Return to work
- Problem-solving
- Decision making
- Relationship building and management
- Act Interpretation & Application
- Keen sense of teamwork
- Passion for delivering an impeccable customer experience
- Personable and energetic
- Natural ability to thrive in a fast-paced, people-centered environment, serving a diverse group of stakeholders
- Strong passion for helping others
- Ability to build effective relationships with customers and partner with them throughout their journey of recovery and return to work
Responsibilities
- Assessing the needs of individual workers
- Administering the benefits of the Workers’ Compensation Act
- Exercising leadership in the development of goal-oriented recovery and collaborative return-to-work planning
- Partnering with workers, employers, health-care providers, unions, and other service providers to ensure appropriate recovery and return to work planning
- Managing assigned caseloads
- Preparing reasoned, plain language decisions
- Adhering to procedures for return-to-work management
- Approving and authorizing services and benefits for injured workers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
