Backstage Experience Coordinator - Landmark Credit Union Live

Live Nation Entertainment•Milwaukee, WI

4d•Onsite

About The Position

Live Nation is seeking a Backstage Experience Coordinator for the Landmark Credit Union Live. The position will directly report to the venue General Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Requirements

Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
Strong organizational, time management and multi-tasking skills.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Strong problem-solving skills and demonstrated experience finding creative solutions.
1 year plus of backstage/production/hospitality experience.
2-3 years plus of work experience in a comparable role.
1-2 years plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.

Nice To Haves

Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills is a plus.

Responsibilities

Administering various Live Nation and venue designed programs to support local production & touring personnel.
Maintain back of house hospitality expectations & backstage division-wide goals.
Meet & greet tours upon arrival to the venue, assign dressing rooms, and be the point of contact for all hospitality needs.
Wash, dry, and fold tour laundry and hand and bath towels.
Check dressing rooms periodically through the day to tidy up and collect towels to be washed.
Partner with local backstage catering to ensure Artists' rider requirements are met and the culinary experience exceeds expectations.
Participate in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
Act as the backstage brand ambassador and the face of the service culture program.
Complete the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.
Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
Work with Production Managers & Catering Teams to help facilitate advances.
Conduct pre and post-show walk-throughs with a checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repaired.
Oversee all dressing room and bus stock, including after-show meal coordination.
Co-manage any applicable backstage program budget and process vendor invoices in coordination with the General and Production Managers.
Maintain metrics and share information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.