Coordinator, Client Experience - The Landmark

Tiffany & Co.•New York, NY

4d•$26 - $36•Onsite

About The Position

The Tiffany & Co. Client Experience Coordinator will support the top client experience and appointment business at The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and have a comprehensive understanding of the luxury market.

Requirements

Exceptional Communication skills: verbal and written
Proven experience networking in and around New York City
Event and catering experience
Expertise in coordinating car and travel arrangements
Creation of detailed itineraries
Ability to create memorable bespoke experiences
Meticulous attention to detail
Organizational and time management skills
Entrepreneurial, flexible and independent
Possess strong commitment to team environment and collaboration
Strong sense of urgency
Understanding of the luxury market & professional etiquette
At least 2 years of luxury hospitality experience
Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)

Nice To Haves

Multi-Lingual profiles preferred
Strong existing relationships with luxury hotels and restaurants both domestically and globally
Proven experience working with VIC Clients

Responsibilities

Provide highest level of client service.
Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
Share appropriate Tiffany and Co. history, product information and servicing offerings
Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
Develop and manage high net worth client experiences while visiting The Landmark
Manage schedule of multiple private spaces within The Landmark
Manages client appointments flowing through our booking platform Booxi and email inbox.
Engages in direct client discovery for each appointment to fully customize and personalize all touch points.
Collect, analyze and report customer trends alongside Commercial team feedback to Client Experience Manager/Director.
Ensures the store environment is welcoming, well-organized and aligned with the brands' image and standards.
Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.
As a coordinator of the global flagship, the Client Experience Coordinator carries the responsibility of supporting external appointments and assisting with luxury experiences, thus generating revenue for other stores.
Partner with Functional Landmark teams
Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs
Ensures effective communication between all departments to ensure smooth execution of client experience programs
Partner with Client Experience Manager/Director to set and maintain standards for hosting moments
Coordinate client events to engage existing clients and attract new ones
Support Client Experience Department on an as-need basis
Lead internal tours of the Landmark when needed
Support training of in-Store client experiences and protocols for new employees
Monitor the customer experience and coach the team to improve service standards when necessary.