Backstage Experience Coordinator- Citizens Live at The Wylie

Live Nation Entertainment•Pittsburgh, PA

5d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available. Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

Requirements

Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
Extreme attention to detail is needed.
Must have strong organizational, time management and multi-tasking skills.
Must be passionate about providing genuine hospitality to everyone backstage.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
Must be able to complete job independently and work within a team.
Must be able to take detailed direction and corrective feedback.
1 year(s) plus of backstage/production/hospitality experience.
2-3 years’ plus of work experience in a comparable role.
1-2 years’ plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.

Nice To Haves

Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills is a plus.

Responsibilities

Maintain back of house hospitality expectations & backstage division-wide goals.
Compile a list of inventories (bath towels, hand towels, toiletries, venue branded swag, lamps, decor, etc.) that needs to be ordered and send to GM for approval.
Launder existing towels, organize supplies and determine where all supplies are kept.
Create an overview of the season schedule with ideas for food trucks, activities, etc. to get approval from the GM and book them in advance.
Reach out to returning runners and new hires to begin season dialogue.
Create a high-quality backstage atmosphere that is warm and welcoming to everyone.
Ensure all areas are clean, set, and warm and welcoming.
Work with Production to coordinate with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
Work with Production Managers & Catering Teams to help facilitate advances.
Wash, dry and fold laundry as well as hand and bath towels.
Check dressing rooms periodically through the day to tidy up (Or assign a porter to complete this).
Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
Complete the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
Conduct pre and post show walk-throughs with a checklist to make ready all backstage areas.
Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.