Backroom Coordinator

TJX•Martinsburg, WV

11d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. The position supports store operations, customer service, associate coaching and training, operational compliance, and store safety.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Model exceptional customer service and create positive experiences for internal and external customers.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team completes tasks according to the store plan, reprioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical, dental, and vision coverage for associates meeting service or hours requirements
Health savings account (HSA) for eligible associates
Health care flexible spending account (FSA) for eligible associates
Life insurance for eligible associates
Short- and long-term disability coverage for eligible associates
Paid parental leave for eligible associates
Paid holidays, vacation, and sick time for eligible associates
Auto and home insurance discounts
Scholarship program
Adoption assistance