Backroom Coordinator

TJX • Portsmouth, NH

5d • Onsite

About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience through customer engagement, exceptional service, and a clean, organized store. The Coordinator orchestrates truck deliveries and the flow of merchandise to the sales floor, trains and mentors Associates, monitors productivity, and helps maintain backroom organization, safety, and compliance. The position also supports store priorities, training, customer loyalty and credit programs, and shrink-reduction goals.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills, with attention to detail.
• Capable of multitasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience and role-model exceptional customer service.
• Promote honesty and integrity and maintain confidentiality.
• Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor.
• Train and mentor Associates on merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Communicate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Monitor team productivity and coach Associates as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy and signage standards.
• Maintain organizational, cleanliness, and recovery standards in the backroom.
• Ensure compliance with recycling and, where applicable, hazardous-waste programs.
• Communicate priorities accurately and effectively with management and Associates and provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child-care and cell-phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those who meet service or hours requirements
• Medical, dental, and vision coverage for those who meet service or hours requirements
• Health savings account (HSA) for those who meet service or hours requirements
• Health care flexible spending account (FSA) for those who meet service or hours requirements
• Life insurance for those who meet service or hours requirements
• Short- and long-term disability coverage for those who meet service or hours requirements
• Paid parental leave for those who meet service or hours requirements
• Paid holidays, vacation, and sick time for those who meet service or hours requirements
• Auto and home insurance discounts for those who meet service or hours requirements
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed