Backroom Coordinator

TJX•New Orleans, LA

4d•Onsite

About The Position

The Backroom Coordinator is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively, and supporting teamwork. The role helps provide an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Coordinator orchestrates truck deliveries and merchandise processing, trains and mentors Associates, monitors team productivity, organizes back stock, and communicates with management and the Coordinator on Duty to keep goods flowing to the sales floor. The position also supports store priorities, merchandising and signage standards, compliance, safety, shrink reduction, and credit and loyalty programs. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to lift heavy objects, with or without reasonable accommodation.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for eligible Associates meeting service or hours requirements
Medical, dental, and vision insurance for eligible Associates meeting service or hours requirements
Health savings account (HSA) for eligible Associates meeting service or hours requirements
Health care flexible spending account (FSA) for eligible Associates meeting service or hours requirements
Life insurance for eligible Associates meeting service or hours requirements
Short- and long-term disability for eligible Associates meeting service or hours requirements
Paid parental leave for eligible Associates meeting service or hours requirements
Paid holidays, vacation, and sick leave for eligible Associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package