Background Verification Analyst

Entrata

3d • $15 - $23 • Hybrid

About The Position

The Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment.
For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Requirements

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.
• Willingness to learn and accept coaching.
• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Nice To Haves

• Experience handling sensitive information preferred.
• Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
• Experience in the multi-family housing industry preferred.
• Bachelor’s degree preferred.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
• Manage and respond to inquiries from clients and consumers via phone and email.
• Provide guidance to clients and consumers on the next steps in the screening process.
• Deliver accurate and timely updates on open tasks to relevant stakeholders.
• Assist peers and co-workers with workload management and problem resolution.
• Participate in ongoing training sessions and team meetings.
• Analyze and review background check data with accuracy and efficiency.
• Communicate effectively with clients and consumers regarding screening results and processes.
• Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
• Work within strict deadlines and service-level agreements.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree