Data Verification Analyst

First Orion•North Little Rock, AR

1d•Hybrid

About The Position

We are looking for a Data Verification Analyst to join our Data team. This individual will be responsible for calling, researching, and verifying First Orion data. This role requires utilizing calling, research tools, and collaborating with other teams to complete the verification process. The ideal candidate will be able to perform these duties independently and in a timely manner, while also communicating with team members for larger or more complex projects.

Requirements

High School diploma
Microsoft Office proficient: Excel, Word, Outlook
Detail-oriented with excellent communication and problem-solving skills
Time Management skills
Ability to work independently or in a group environment
Strong customer service and effective interpersonal skills, including ability to speak on the phone for many hours of the day in a professional and courteous manner

Nice To Haves

Fluent in Spanish is a plus
Previous research experience in an academic or work-related project
MIS bachelor's or associate degree

Responsibilities

Research and verify data through phone-based contact and web-based searches, as well as First Orion internal tools
Work to ensure data quality across all internal and customer facing systems
Communicate with team members and other First Orion teams about verification details
Customer problem solving through email and/or tickets
Support customer escalations by being on call approximately once per quarter. You would be primary on-call contact once every three months, and then move to secondary on-call the following week