BACKGROUND SCREENING SUPERVISOR - SES - 60075150 1
About The Position
The Helpdesk Supervisor oversees the daily operations of the Background Screening Helpdesk, ensuring high-quality customer service and consistent support to applicants, providers, partner agencies, and internal stakeholders. The position supervises helpdesk representatives who handle calls and inquiries related to background screening requirements, status updates, application processing, and program-specific technical issues. The supervisor provides guidance, manages escalations, monitors performance metrics, and ensures accurate and timely resolution of all inquiries. This role plays a key part in maintaining program compliance, improving workflow efficiency, and ensuring consistent and accurate dissemination of program information.
Requirements
- Supervisory experience.
- Experience in customer service.
- Familiarity with background screening processes.
- Ability to handle calls and inquiries.
- Knowledge of application processing.
- Understanding of program-specific technical issues.
- Ability to provide guidance and manage escalations.
- Skill in monitoring performance metrics.
- Ability to ensure accurate and timely resolution of inquiries.
- Understanding of program compliance.
- Ability to improve workflow efficiency.
- Skill in disseminating program information accurately.
Responsibilities
- Oversees the daily operations of the Background Screening Helpdesk.
- Ensures high-quality customer service and consistent support to applicants, providers, partner agencies, and internal stakeholders.
- Supervises helpdesk representatives who handle calls and inquiries related to background screening requirements, status updates, application processing, and program-specific technical issues.
- Provides guidance to helpdesk representatives.
- Manages escalations.
- Monitors performance metrics.
- Ensures accurate and timely resolution of all inquiries.
- Maintains program compliance.
- Improves workflow efficiency.
- Ensures consistent and accurate dissemination of program information.
Benefits
- Drug-Free workplace support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
