Customer Service Console Support

Foundever®•Las Vegas, NV

2d•Onsite

About The Position

Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that provides advanced support and problem resolution to consumers. This role requires attention to detail and strong organizational skills. At Foundever, we deliver top-tier CX solutions globally, managing inbound customer service with integrity and excellence. With 84% of our management promoted internally, we prioritize transparency, respect, and career growth. Join us and advance your career today! Must live within 50 miles and be able to work in our Las Vegas site at 420 E Pilot rd., Las Vegas, NV, 89119 Once applied, you will receive an email containing a link to an assessment by our partner Maki People - makipeople.com. This is a required step before being invited to an interview.

Requirements

1-3 years of experience in a consumer or technical support role
Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer
Familiar with data management and administrative tasks
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background

Nice To Haves

Previous experience in a back-office or administrative role preferred
Associate or bachelor’s degree preferred

Responsibilities

Proficiency in diagnosing and resolving complex technical issues.
Provide advance support and resolve customer issues related to orders, systems and accounts.
Resolve escalated consumer issues and communicate updates and resolutions through various channels.
Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs.
Work with teams to address recurring issues and provide training to improve front-line support.
Monitor and identify potentially fraudulent activities.
Document and track all support activities and resolutions in the company's ticketing system.