Back Office Supervisor - Sunnyvale

#REF! • Sunnyvale, TX

1d • Onsite

About The Position

The Back Office Supervisor position at Texas Health Physicians Group in Sunnyvale, TX, is a full-time role (40 hours weekly, Monday-Friday, 8:00 am - 5:00 pm) within the Family Care Department. This role involves overseeing the workflow and workload of the team, managing staff schedules, and ensuring staff compliance with competencies, assessments, licensure, and certifications. The supervisor will assist the Practice Manager with employee performance initiatives, including coaching, discipline, and handling complaints. Key responsibilities also include coordinating clinical operations for patient appointments, ensuring the work environment meets regulatory and accreditation requirements, and serving as the primary contact for patient and external customer complaints related to clinical operations. The supervisor will also act as a Medical Records Custodian, reviewing authorizations and tracking Protected Health Information disclosures, and reporting any privacy breaches. The role may involve participating in multidisciplinary teams to improve patient care and ensuring exam rooms are prepared, cleaned, and instruments sterilized according to protocol. The Family Care Department is characterized by a fast-paced environment, a strong work ethic, positive attitudes, and collaborative teamwork.

Requirements

• H.S. Diploma or Equivalent
• 1 Year Medical practice management or relevant clinic leadership experience
• 4 Years Medical Assistant or LVN experience
• CMA - Certified Medical Assistant Or LVN - Licensed Vocational Nurse

Nice To Haves

• Associate's Degree Business or healthcare related field.
• Accredited school of practical nursing program LVN
• Accredited Certified Medical Assistant program CMA
• ACLS - Advanced Cardiac Life Support
• BCLS - Basic Cardiac Life Support

Responsibilities

• Supervise the workflow and workload of the team to ensure efficiency.
• Maintain staff schedules and adjust schedules according to the volume needs of the department.
• Ensure that staff is current in competencies, assessments, licensure, certifications and other annual training.
• Monitor staff’s time and attendance consistent with THR policies.
• Assist Practice Manager with employee performance initiatives to include check ins.
• Provide input on employee discipline, coaching and improvement plans with the manager.
• Work with employees to correct deficiencies in performance or tasks.
• Handle employee complaints and grievances in collaboration with Practice Manager.
• Assist Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.
• Ensure work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.
• Serve as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback.
• Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues.
• Escalate reoccurring problems as needed.
• Serve as a Medical Records Custodian.
• Review authorizations and 3rd party chart review requests for validity.
• Ensure required Protected Health Information disclosures are tracked.
• Report all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner.
• Enforce and monitor corrective action plans.
• May participate in multidisciplinary teams to improve patient care processes and outcomes.
• Ensure exam rooms are prepared, cleaned and instruments are sterilized.
• Maintain equipment & disposes of contaminated items according to protocol.

Benefits

• 401k
• PTO
• medical
• dental
• Paid Parental Leave
• flex spending
• tuition reimbursement
• student Loan forgiveness
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees