Back Office Technician

Acuity Eye Group•La Mesa, CA

16h•Onsite

About The Position

The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. This role involves preparing patients for examination and assisting other optical professionals in providing treatment to the eyes. The technician ensures a positive and professional environment, collects and documents patient chief complaints, verifies ocular and medical health history, and records medications. They obtain and ensure patient consents are signed, perform refractions, administer basic Visual Acuity (VA) assessments, and conduct intraocular pressure (IOP) tests with a Tonopen unit. Additional duties include taking Fundus photos, administering Visual Field (VF) tests, performing Flourescein Angiogram (FA) and Indocyanine Green Angiography (ICG) procedures, and administering topical ophthalmic and dilation medications. The technician maintains clean, sterile, and stocked exam rooms, provides written instructions and patient education materials, and ensures patient understanding. Accurate documentation and summarization of ocular examinations are crucial, along with maintaining patient flow and communication regarding appointment status. They file patient forms and update information in the CareCoud/EMR system. In some clinics, driving patients in a company-provided vehicle may be required. The technician must maintain a professional appearance and demeanor, keep commitments, inform their supervisor of progress, and ensure strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices). Other duties may be assigned by management.

Requirements

High School education, GED or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel to other clinics as assigned.
Valid Driver’s License may be required based on clinic location(s).
Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).
Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Must address others professionally and respectfully by actions, words, and deeds.
Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Nice To Haves

Experience in the Ophthalmic or Optometric Industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician (preferred)
Certified Ophthalmic Assistant (preferred)

Responsibilities

Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
Collects and documents the patient’s chief complaint.
Verifies patient’s ocular and medical health history.
Documents any medications patient is taking.
Obtains consents from patients.
Ensures patients read and sign the consents.
Performs Refractions.
Administers basic Visual Acuity (VA) assessments.
Performs intraocular pressure (IOP) tests with a Tonopen unit.
Takes Fundus photos.
Administers a Visual Field (VF) test.
Performs Flourescein Angiogram (FA) procedures.
Performs Indocyanine Green Angiography (ICG) procedures.
Administers topical ophthalmic and dilation medications to patients.
Maintains a clean, sterile, and stocked exams rooms.
Provides written instructions and/or patient education materials for the patient to review at home.
Ensures patient understands all instructions.
Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status.
Files patient forms and updates information in CareCoud/EMR system.
In some clinics, may be required to drive patients in a company-provided vehicle.
Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Other duties as assigned by management.