Back Office Manager

Open Door Community Health Centers•Fortuna, CA

1d•Onsite

About The Position

Open Door Community Health Centers strives to provide health care using a team model, where all personnel are used to their fullest extent to facilitate and provide preventive, acute, and chronic health care in a manner that addresses the comprehensive needs of our patients in an efficient, welcoming, and timely manner. The Back Office Manager is responsible for the smooth flow of daily operations, including the implementation and compliance with policies, protocols, and workflows. The Back Office Manager serves as a resource to pods/health care teams and clinic support staff. The Back Office Manager participates in planning, guidance and training sessions and conducts periodic evaluations of support staff. The Back Office Manager is a member of the clinic’s management team (Administrative Stie Directors, Office Manager, Registered Nurse Clinic Managers, and Site Medical Director.). Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas. We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more. Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers. Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year.

Requirements

Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
Knowledge of health care delivery and management.
Ability to identify and handle difficult, emotional, or confrontational situations in a calm, consistent and equitable manner.
Ability to manage and motivate others in a team environment and delegate appropriately.
Ability to read, analyze and present basic and complex documents, interpret instructions and guidance, and respond to questions about such materials.
Ability to prepare routine reports and correspondence.
Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among coworkers, public, private, and professional groups.
Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
Adherence to ODCHC policies and protocols.
High School Diploma or GED required
Prior experience of at least two years in a similar or related position in a community health center or other medical environment.
Credentialed as a Certified Medical Assistant or Licensed as a Vocational Nurse.
Injection certification.
CPR certification.
Venipuncture/dermal stick certification.

Nice To Haves

advanced degree or certification preferred.

Responsibilities

Participates as a member of the clinic’s Management Team to ensure efficient daily operations of the clinical support staff.
Develops and coordinates schedules for all clinical support staff, including provider needs, consistent assignments, PTO requests, callouts, and expected and unexpected coverage needs.
Ensures orientation, training, and review of all new hires and other staff to promote teamwork and collegiality while promoting competency, efficiency, and accessibility.
Monitors staff performance, documents achievements and areas for improvement, conducts periodic evaluations; raises concerns Management Team as appropriate.
Monitors services and facilities to assure safety and compliance with applicable laws and standards.
Participates in the hiring process in collaboration with Health Center Management Team.
Participates in Quality Improvement and other clinic/corporate initiatives.
Reviews productivity, Quality Improvement and other benchmark reports and develops expectations and enhances in collaboration with staff and management.
Ensures currency of continuing education, in-service, mandatory and optional educational programs for self and support staff.
Assists providers with patient care as a Medical Assistant (MA) within the clinical setting as needed; however, is not permanently assigned to a provider and not included in MA staffing ratio.
Other duties and responsibilities as designated by supervisor.