Back Office Coordinator - Pediatrics

TriHealth•Mason, OH

3d•Onsite

About The Position

Join a team where your expertise shapes healthier futures. At TriHealth, we know that exceptional pediatric care begins with exceptional providers — and that’s why we’re committed to supporting you as you support Cincinnati’s children. As part of the region’s largest primary care pediatric network, you’ll have the opportunity to make a meaningful impact from a child’s first days through their journey into adulthood.

Requirements

High School Diploma or GED (Required)
1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required)
Pharmacology
Working knowledge of OSHA Guidelines and Managed Care plans
CLIA (Lab) processes and procedure
Basic Life Support (BLS) Required

Responsibilities

Provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care.
Work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Accurately document all care rendered to a patient and all actions taken on behalf of a patient in the patient’s record.
Assist with billing/invoicing, member enrollment, payroll deductions and annual budgeting.
Assure a steady and constant patient flow from the reception room to the exam room.
Provide leadership of day to day clinical staff including M.A.'s and other back office staff.
Communicate with front office staff in triaging phone calls for urgent or emergent care.
Maintain closet, stock, exam rooms, immunizations and meet JCAHO standards.
Orient or train all clinical staff upon hire and perform annual competency check sheet in conjunction with physicians.
Identify technical and education needs of the staff and devise a performance improvement plan.
Assure that the patient's right to privacy, dignity and respect.
Coordinate clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.
Oversee and appropriately triage patient calls and assure the proper disposition of calls to meet the patient needs.
Oversee the pharmacy line and the nurse line. Make sure that all messages are found for the day.
Notify physician with emergency complaints and demonstrate competency in clinical care protocols, including 911 and HIPAA.
Notify manager of any unusual incidents regarding patients or employees.
Oversee and demonstrate proficiency in assisting with medical procedures on adults and children.
Maintain annual competencies.
Record vital signs, weight, height, head circumference if applicable, check medicines on each visit, and note PAP, Mammogram, and PSA and Rectal at each visit.
Update Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit.
Check the patients DOB at each visit.
Obtain a complete reason for patient visit.
Assure that other medical assistants maintain their certifications.
Oversee and maintain the safety and cleanliness of the treatment area and laboratory.
Demonstrate knowledge of the principles of clean and sterile procedures in the use of medical equipment.
Follow JCAHO standards such as removal of expired items.
Skillfully and accurately administer pediatric and adult medications / immunizations.
Ensure that others are familiar and compliant with JCAHO.