Back Office Manager

Samsung • Plano, TX

2d

About The Position

The Samsung North America HR Shared Services Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR Shared Services team, ensuring high-quality customer service, and continuously improving HR processes.

Requirements

• Bachelor's degree in related field preferred, and 4+ years of related work experience required
• Strong knowledge of HR policies, procedures, and best practices
• Experience in HR Shared Services or Service Center environment
• Strong leadership, management, and coaching skills
• Excellent written and verbal communication skills
• Strong problem-solving, analytical, and critical thinking abilities
• Proficient in Microsoft Office, HRIS, and other HR technology
• Strong attention to detail and ability to manage multiple tasks and priorities

Responsibilities

• Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance
• Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting
• Ensure that all HR services are delivered in a timely, accurate, and professional manner
• Provide change management and process improvement recommendations
• Continuously improve HR processes and procedures to ensure efficiency and effectiveness
• Ensure compliance with all legal and regulatory requirements, including data privacy and security
• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services
• Develop and maintain positive relationships with employees, managers, and other stakeholders
• Motivate the team to achieve organizational goals
• Present best practices and recommendations for expanded use to management and subs
• Empower team members with skills to improve their confidence, knowledge, and communication skills
• Conduct training of team members to maximize their potential
• Ability and willingness to back-up, support, and fill in for any member on the team

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• MBO bonus compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager