Back Office Manager

Samsung Electronics•Plano, TX

4d•Onsite

About The Position

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Bachelor's degree in related field preferred, and 4+ years of related work experience required
Strong knowledge of HR policies, procedures, and best practices
Experience in HR Shared Services or Service Center environment
Strong leadership, management, and coaching skills
Excellent written and verbal communication skills
Strong problem-solving, analytical, and critical thinking abilities
Proficient in Microsoft Office, HRIS, and other HR technology
Strong attention to detail and ability to manage multiple tasks and priorities

Responsibilities

Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance
Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting
Ensure that all HR services are delivered in a timely, accurate, and professional manner
Provide change management and process improvement recommendations
Continuously improve HR processes and procedures to ensure efficiency and effectiveness
Ensure compliance with all legal and regulatory requirements, including data privacy and security
Collaborate with other HR teams and subsidiaries to ensure alignment of HR services
Develop and maintain positive relationships with employees, managers, and other stakeholders
Motivate the team to achieve organizational goals
Present best practices and recommendations for expanded use to management and subs
Empower team members with skills to improve their confidence, knowledge, and communication skills
Conduct training of team members to maximize their potential
Ability and willingness to back-up, support, and fill in for any member on the team