BA Scrum Master || Onsite in Alameda, CA 94502 (Local preferred)

DMS Vision•Frisco, AL

18h•Onsite

About The Position

The BA/Scrum Master will lead Agile delivery and business analysis for a complaints handling platform. The role combines Scrum Master responsibilities with business analysis expertise to support sprint execution, backlog refinement, and compliance with regulatory standards. The position is onsite in Alameda, California. The contract duration is 6+ months; local candidates are preferred, but relocation is acceptable.

Requirements

Experience as a BA/Scrum Master, with domain experience in product companies and manufacturing.
Experience with complaints handling processes in regulated industries, such as healthcare or finance.
Familiarity with root cause analysis, escalation workflows, and SLA tracking.
Strong communication and stakeholder management skills.
Experience using JIRA for backlog management, sprint planning, and reporting.
Experience using Oracle Agile PLM for change management and compliance workflows.

Nice To Haves

Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
Local to Alameda, California; relocation is also acceptable.

Responsibilities

Facilitate daily stand-ups, sprint planning, retrospectives, and reviews.
Remove impediments and help the team adhere to Scrum principles and timelines.
Coach the team on Agile best practices and foster continuous improvement.
Collaborate with Product Owners to prioritize the backlog and align sprint goals with business objectives.
Track and report team performance metrics using JIRA dashboards.
Gather, analyze, and document business requirements for complaints handling workflows.
Create user stories, acceptance criteria, and process flows in JIRA and Oracle Agile.
Conduct requirements workshops with stakeholders and ensure traceability.
Validate solutions against regulatory compliance requirements, such as ISO and GDPR, for complaint data.
Support UAT and ensure deliverables meet business needs.