BA Scrum Master with Manufacturing exp (Onsite) :: Alameda, CA 94502 (Relocation Works)

DMS Vision•Frisco, TX

16h•Onsite

About The Position

The BA/Scrum Master will lead Agile delivery and business analysis for a complaints handling platform. The role combines Scrum Master responsibilities with business analysis expertise, supporting smooth sprint execution, backlog refinement, and compliance with regulatory standards. The position is onsite in Alameda, California. The posting lists a duration of 6+ months and says relocation works.

Requirements

Experience as a BA/Scrum Master, including Agile delivery and business analysis.
Manufacturing experience and domain experience in product companies.
Strong Agile and Scrum expertise.
Strong communication and stakeholder management skills.
Knowledge of complaints handling processes in regulated industries, such as healthcare or finance.
Familiarity with root cause analysis, escalation workflows, and SLA tracking.
Experience gathering and documenting business requirements, creating user stories and acceptance criteria, and supporting UAT.

Nice To Haves

Certified Scrum Master (CSM) or Professional Scrum Master (PSM).

Responsibilities

Facilitate daily stand-ups, sprint planning, retrospectives, and reviews.
Remove impediments and ensure the team follows Scrum principles and timelines.
Coach the team on Agile best practices and foster continuous improvement.
Collaborate with Product Owners to prioritize the backlog and align sprint goals with business objectives.
Track and report team performance metrics using JIRA dashboards.
Gather, analyze, and document business requirements for complaints handling workflows.
Create user stories, acceptance criteria, and process flows in JIRA and Oracle Agile PLM.
Conduct requirements workshops with stakeholders and ensure traceability.
Validate solutions against regulatory requirements, including ISO and GDPR, for complaint data.
Support UAT and ensure deliverables meet business needs.