B2B Collections Specialist – Merchant Services

Fiserv • Marietta, GA

2d

About The Position

Fiserv is hiring a B2B Collections Specialist for Merchant Services. The role supports client service by contacting merchants about outstanding debts, collecting payments, and meeting client expectations while complying with applicable regulations. Work is performed in a call center environment and involves manual and automated telephone dialing systems, documenting interactions in a tracking system or database, confirming payment arrangements, and completing special projects as assigned. Candidates must have valid and unrestricted Canadian work authorization; sponsorship is not available now or in the future. The role cannot be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

• 1–3 years of customer service experience.
• 1–2 years of collections experience.
• 1–2 years of call center experience.
• High school diploma, GED, or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.
• Valid and unrestricted Canadian work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Previous experience in payment processor collections, bank collections, credit card collections, B2B, or a related field.

Responsibilities

• Collect outstanding accounts by telephone in a call center environment.
• Use manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants, overcome objections, and negotiate debt payments.
• Document discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time-away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer-recognition program with points redeemable for rewards.
• Eight Employee Resource Groups.
• Training, development, and internal mobility opportunities.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED