B2B Remote Collections Representative - Commercial Collections CST/EST

Transworld Systems Inc.•Turin, South Carolina

5d•Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position.

Requirements

High School Diploma or GED required
Experience in commercial collections required
Excellent verbal and written communication skills
Strong work ethic and a proven record of accomplishments
Strong interpersonal skills and integrity
Good organizational skills
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiation skills
Ability to successfully pass pre-employment criminal background and drug screening
Available to work between 8:00am and 5:00pm, Monday - Friday
Stable work history
Ability to maintain confidentiality
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Minimum internet speed: 25 mbps download, 20 mbps upload

Nice To Haves

AS/400 and FACS experience is a plus
FDCPA knowledge is helpful
Previous experience commercial collections
Previous experience collecting larger balances
Previous experience working in an WAH environment
Experience with Excel spreadsheets
Ability to remain self-motivated

Responsibilities

Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
Providing thorough, efficient, and accurate account updates on computer files for each call made or received
Skip tracing to locate consumer contact information
Counseling delinquent consumers to assist in finding funds to meet their payment obligations
Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
Complying with and staying up-to-date on all TSI policies and procedures
Maintaining knowledge of functional areas, company policies, and procedures
Providing feedback to management concerning possible problems or areas of improvement
Making recommendations to implement improved processes
Performing other duties as assigned by management