Client Services Rep - Remote EST & CST

Transworld Systems Inc.•Aiken, SC

9d•Remote

About The Position

Transworld Systems, Inc. (TSI) is seeking ambitious, self-motivated, and driven individuals to join their thriving team as a Remote Client Services Representative. This role offers a rewarding career in customer service within an industry leader that has been providing business process outsourcing services for over 40 years. TSI empowers its clients to address immediate business needs and facilitate long-term growth across the customer lifecycle. As a remote employee, you will receive company-issued equipment, with further details provided during the onboarding process. This position is based in the Eastern and Central time zones.

Requirements

High School Diploma or GED certificate, or equivalent of relevant work experience desired.
Proficient personal computer skills, including Microsoft Office required.
Excellent interpersonal, written, and oral communication skills required.
Must have a professional and mature manner, and a "can-do" attitude.
Ability to maintain the highest level of confidentiality.
Ability to work with minimal supervision required.
Ability to work in a team-fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.
Frequently required to sit, stand, walk, talk, hear, bend and reach.
Ability to reach with hands and arms.
Occasionally lift and/or move up to 20lbs with or without accommodation.
Ability to stand for long periods of time with or without accommodation.
For Remote Positions: Broadband internet connection (No DSL, or Dial Up).
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
Minimum internet speed requirements: 25 mbps download, 20 mbps upload.

Responsibilities

Research data regarding account and billing information to validate and confirm debts owed.
Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
Produce reports as requested by clients by assisting in the creation of the reports.
Demonstrate ability and willingness to learn new computer platforms/systems.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws/regulations.
Knowledge, understanding, and compliance with TSI policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.