Student, B2B Analyst (Fall 2026)

Sun Life•Toronto, ON

1d•Hybrid

About The Position

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. This role is a mix of hybrid and in-person. The successful candidate will be required to come in-person at either our Atria or One York location 2-3x a week. The B2B team in Application Operations Support (AOS) is dedicated to providing operations and support services to ensure reliability of IT applications. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life. We are looking for a highly motivated Associate Software Engineer with some training in Java application development. The successful candidate will have strong technical and problem-solving skills and the ability to collaborate with team members. This unique opportunity offers a chance to work with modern technologies in a highly rewarding environment.

Requirements

Customer interaction: strong verbal/written communication skills
Rapid-time attention to Email/MS Teams to meet SLA requirements, loop-in leadership and team members to ensure no one is left dangling
Ability to multi-task and handle multiple client requests amidst changing priorities
Comfortable learning new applications and processes quickly with minimal direction
Good verbal and written communications
Positive team player and a positive attitude
Training in Java application development
Strong technical and problem-solving skills
Ability to collaborate with team members

Responsibilities

Accept user requests, triage and analyze them, then complete or assign as appropriate
Handle changes, incidents and problems as per the ITIL model
Monitor file transfer events and alerts, triage/analyze and resolve or escalate as appropriate
Ensure strict compliance of security and change management directives
Enable stability through troubleshooting issues