Student, Conferencing Analyst (Fall 2026)

Sun Life•Toronto, ON

2d•Hybrid

About The Position

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. This role will work directly with the Tier 1 Operations team within the Web Conferencing Services (WCS) team. Tier 1 provides technical support to all Sun Life users in relation to all Conferencing needs which will include Web Conferencing and Physical conferencing spaces. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles, and accounts relating to all communication devices. This role requires excellent customer service, ability to work fully independent and have the aptitude to learn and become adept at several different programming applications. This role will also assist in several key Conferencing projects directly supporting the Engineering team.

Requirements

A graduation date of May 2027 or later
Programming Experience is an asset, being able to build/maintain in-house developed programs as we move away from spreadsheets
Identify major testing activities and specific deliverables associated with testing
Knowledge of computers and patching
Web Conferencing platform experience such as Zoom, MS Teams, Poly, Crestron, Cisco, Adobe
Audio Visual knowledge is a plus
Degree or diploma in Computer Science
Exposure in IT Support Roles

Responsibilities

Manage day to day operations of physical video conference room equipment
Design, develop and test conferencing solutions
Assist with the planning, scheduling and implementation of conferencing systems and features pertaining to conferencing in distributed environments
Provide consultation to teams responsible for installation and maintenance of conferencing networks and computer hardware attached to these networks
Collect data for performance and testing metrics
Lead projects from start to finish
Review business requirements and provide comments on accuracy and completeness
Contribute to the identification and assessment of risks and exposures
Attend design reviews and understands application and system designs at a basic level
Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions
Maybe responsible for conducting a test plan review and acquiring test plan signoff
Design and create test case documentation including test situations, data setup, execution steps and expected results
Interact with business analysts/developers and other project team members while developing expected results and verifying results
Log all defects in Quality Center and manage defects until they are closed, approved, or deferred

Benefits

A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
An environment of continuous learning and improvement
We’re honoured to be recognized as a 2025 Best Workplaces in Canada by Great Place to Work® Canada
The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.
Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you!
Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.
Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Make life brighter
We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant
There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Shape the future
With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.
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