Samsung B2B Account Manager
About The Position
2020 Companies seeks a full-time B2B Account Manager to represent our client, Samsung Electronics America. This role is based in Plano, TX. The B2B Account Manager will serve as the trusted advisor for enterprise customers, ensuring their business needs are met while identifying opportunities to grow Samsung's mobile and enterprise solutions. The role involves managing a portfolio of enterprise accounts, acting as the primary point of contact, and partnering with Samsung teams, cross-functional departments, and third-party partners for seamless service delivery. Key activities include developing strategic account plans, resolving complex customer issues, conducting business reviews, and driving customer satisfaction, retention, and long-term growth.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector
- Proven track record of managing enterprise accounts and achieving sales targets
- Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams
- Excellent problem-solving abilities and a customer-centric approach
- Ability to work under pressure and manage multiple priorities effectively
- Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
Nice To Haves
- Experience with enterprise mobility solutions or Mobile Device Management (MDM)
- Knowledge of Mobile Device Management (MDM) is a plus
- Knowledge of mobile devices, enterprise solutions, and emerging technologies is a plus
- Expertise in handling complex client relationships and negotiations
- Ability to analyze market trends and develop strategic account plans
- Strong presentation and reporting skills to communicate insights to senior management
- Experience in mentoring and coaching team members to enhance performance
Responsibilities
- Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction
- Develop and maintain strong, long-term relationships with key stakeholders and decision-makers
- Understand client business objectives and align Samsung solutions to meet their needs
- Provide regular updates on product offerings, promotions, and service enhancements
- Address and resolve client concerns promptly, escalating issues when necessary
- Track and report on account performance, including sales metrics and customer feedback
- Work closely with sales, marketing, and technical teams to ensure seamless service delivery
- Prepare and present business reviews and strategic plans for key accounts
- Stay informed about industry trends and competitor activities to identify new business opportunities
- Provide regular activity reports, post-mortems, and other ad hoc reports
- Lead internal projects aimed at improving account management processes and customer engagement strategies
- Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery
- Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction
- Participate in on-call rotations to provide support for urgent client needs
Benefits
- Paid weekly
- Next-day pay on demand with DailyPay
- Eligible for medical, dental, and vision benefits
- Eligible for 401k with company matching
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
