Samsung B2B Account Manager

2020 Companies•Plano, TX

8d•Onsite

About The Position

2020 Companies seeks a full-time B2B Account Manager to represent our client, Samsung Electronics America. The role is based in Plano, TX, with an annual salary of $105,000. This position is for an experienced account manager who thrives on building strong client relationships and delivering exceptional customer experiences. The Samsung B2B Account Manager will serve as the trusted advisor for enterprise customers, ensuring their business needs are met while identifying opportunities to grow Samsung's mobile and enterprise solutions. The role involves managing a portfolio of enterprise accounts, acting as the primary point of contact for customers, and partnering with Samsung teams, cross-functional departments, and third-party partners to ensure seamless service delivery. Responsibilities include developing strategic account plans, resolving complex customer issues, conducting business reviews, and driving customer satisfaction, retention, and long-term growth. The ideal candidate has a proven background managing enterprise accounts within the technology, telecommunications, or mobility industry, excels at building executive-level relationships, and is comfortable balancing strategic planning with day-to-day account management. Experience with enterprise mobility solutions or Mobile Device Management (MDM) is a plus. The role requires a proactive relationship builder with strong business acumen, excellent communication skills, and a passion for delivering outstanding customer service.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field
Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector
Proven track record of managing enterprise accounts and achieving sales targets
Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams
Excellent problem-solving abilities and a customer-centric approach
Ability to work under pressure and manage multiple priorities effectively
Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)

Nice To Haves

Knowledge of Mobile Device Management (MDM) is a plus
Knowledge of mobile devices, enterprise solutions, and emerging technologies is a plus
Willingness to travel as needed to meet client and business needs
Expertise in handling complex client relationships and negotiations
Ability to analyze market trends and develop strategic account plans
Strong presentation and reporting skills to communicate insights to senior management
Experience in mentoring and coaching team members to enhance performance

Responsibilities

Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction
Develop and maintain strong, long-term relationships with key stakeholders and decision-makers
Understand client business objectives and align Samsung solutions to meet their needs
Provide regular updates on product offerings, promotions, and service enhancements
Address and resolve client concerns promptly, escalating issues when necessary
Track and report on account performance, including sales metrics and customer feedback
Work closely with sales, marketing, and technical teams to ensure seamless service delivery
Prepare and present business reviews and strategic plans for key accounts
Stay informed about industry trends and competitor activities to identify new business opportunities
Provide regular activity reports, post-mortems, and other ad hoc reports
Lead internal projects aimed at improving account management processes and customer engagement strategies
Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery
Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction
Participate in on-call rotations to provide support for urgent client needs