AVP of Operations - Hospice (IN North)

Gentiva • Lafayette, IN

1d

About The Position

The Area Vice President (AVP) of Hospice Operations oversees and elevates multi-site hospice operations in Northern Indiana. This leadership role is responsible for regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets. The AVP directs local business operations and financial management, supports staff development and admissions, and oversees quality assurance. The position also provides oversight of patient and family services in home, hospital, and long-term care settings and serves as a community ambassador.

Requirements

• Five or more years of progressive leadership experience in hospice or healthcare operations.
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations.
• In-depth knowledge of hospice Conditions of Participation, CMS regulations, and accreditation standards.
• Strong communication and organizational skills.
• Critical-thinking and problem-solving abilities.
• Passion for patient-centered care and interdisciplinary teamwork.
• Ability to balance strategy, operations, and field leadership.
• Active RN license required, if applicable.
• Valid driver's license and auto insurance.
• Intermediate skills in Microsoft Excel and PowerPoint.
• Comfort with data systems, electronic medical records, and analytics.

Nice To Haves

• RN degree highly preferred.
• Bachelor's degree in Healthcare Administration, Business, or a related field considered.
• Multi-site operational leadership experience strongly preferred.
• Three or more years of direct healthcare services leadership preferred.
• Experience with HomeCare HomeBase (HCHB) strongly preferred.

Responsibilities

• Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Maintain compliance with Medicare, state licensing, accreditation, and federal regulations, and manage readiness for surveys and audits.
• Develop and expand referral relationships with hospitals, skilled nursing facilities, physicians, and discharge planners in alignment with revenue targets.
• Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Represent the organization in the community, manage public relations initiatives, and resolve public or patient concerns.
• Participate in ongoing quality assessment and improvement programs to drive high-quality hospice care.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical, dental, and vision insurance for full-time associates
• Mileage reimbursement or fleet vehicle program for full-time associates
• Paid time off and seven paid holidays for full-time associates
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates
• Education support and tuition assistance for full-time associates
• Free continuing education units (CEUs) for full-time associates
• Company-paid life and long-term disability insurance for full-time associates
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed