AVP, Litigation Support

Synchrony • Town of Draper, WI

23h • Hybrid

About The Position

Provide support to Synchrony’s litigation team including all aspects of case handling in connection with lawsuits, regulatory inquiries, arbitration matters, threatened litigation, certain escalated customer complaints, and complex subpoenas. Duties include factual research, case status tracking, case management, and working with internal and outside defense counsel to resolve cases timely and cost effectively. Responsibilities also include serving as a corporate witness at mediations, hearings, and/or depositions, as needed. Synchrony’s litigation portfolio generally consists of individual consumer (cardholder) lawsuits with allegations involving credit and operational practices. This position requires an understanding of the lifecycle for all accounts, across all platforms, and familiarity with Synchrony’s systems of record to conduct account-level research. In addition, this position requires coordination with all levels and functions across the business to obtain and synthesize the necessary information and documentation.

Requirements

• Bachelor’s degree or in lieu of degree, 4 years Synchrony Operations experience.
• Strong knowledge of Synchrony’s overall business operations.
• Proficient in First Data (FD).
• Experience directly investigating, reviewing, researching and/or analyzing complaints against Synchrony.
• Ability to manage multiple cases/projects simultaneously and deliver on demanding deadlines with minimal supervision.
• Unquestioned integrity, ability to maintain confidentiality, and high ethical standards.
• Strong teamwork and interpersonal skills with ability to interface with cross-functional teams.
• Excellent oral and written communication skills.
• Ability and flexibility to travel for business as required.
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• Proficient in Debt Manager (DM10).
• Experience in Content Navigator (P8/I2R Repository), ACQA, SHERLOCK, WAUSAU, Content Navigator, Vision Plus.
• Experience in a legal environment (law firm or in-house legal department) or familiarity with litigation.

Responsibilities

• Research allegations and formulate a preliminary analysis regarding the merits of the claim and potential exposure.
• Identify and obtain relevant documentation to substantiate defense of claims.
• Evaluate claims and exposure to determine strategic recommendation.
• Identify and, if appropriate, present to a cross-functional team, key process issues and case trends that may require escalation and improvement.
• Review, verify and execute affidavits or declarations to support motions, claims and/or discovery responses.
• Evaluate claims to determine whether any third parties might be liable or could contribute toward a resolution. If so, act as a liaison with supplier manager or client relationship manager to seek indemnification or contribution (if appropriate).
• Participate in the review, analysis and response to discovery.
• Ensure Synchrony’s compliance with terms of settlement agreements with respect to relevant account(s) at issue upon resolution of litigation.
• Serve as corporate representative to testify on Synchrony’s behalf, as needed, with occasional travel.
• Perform other duties and/or special projects as assigned.

Benefits

• eligible for an annual bonus based on individual and company performance.
• option to work from home near one of our Hubs or come into one of our offices.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
• community and passion intersect to offer a safe space to learn and grow.
• We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
• award-winning culture for all.
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees