Supervisor Litigation Support

AmTrust Financial Services•Cleveland, OH

17h

About The Position

Supervises and manages the work of members of the litigation support team; responsible for outcomes and performance of the unit. This position supervises individuals who are in the support and clerical roles who are typically non-exempt. This position will also require additional paralegal work with respect to corporate litigation, employment, and regulatory matters. Supervisor must understand Amtrust’s corporate structure, management positions, and information storage and maintenance systems. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Requirements

Previous experience as paralegal, legal support, or lawyer with an understanding of the legal process and third-party discovery obligations.
3 or more years of experience in support role.
Interacts well with others, quickly establishing rapport; gains recognition for achievements and accomplishments.
Ability to work in fast paced and changing environment, willingness to learn and adjust to achieve business goals while leading others.
Strong listening and communication skills.
Must have an understanding of service of process and the steps necessary after being served
Must have an understanding of e-discovery and the production of Electronically Stored Information (ESI) in connection with litigation and subpoenas.
Experience in Excel, Macros and data analytics

Nice To Haves

Experience leading others
Paralegal or Juris Doctorate degree or equivalent experience

Responsibilities

Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives
Supervises the daily activities of support or production team members
Maintain accurate records related to legal papers served upon any U.S. based AmTrust entity;
Educate and train members of the SRG on how best to respond to subpoenas served on AmTrust that seek varied and sensitive information.
Provide oversight and guidance on how best to utilize e-discovery tools to quickly collect, review and produce documents in response to subpoenas.
Problem solving is guided by policies and procedures; receives guidance and oversight from manager
Does not typically perform the work supervised
Uses judgment to identify, troubleshoot and resolve day-to-day technical and operational problems
Guided by policies and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department
Explains information, conveys performance expectations and handles sensitive issues
Accountable for the performance and results of a team
Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism.
Applies and coaches on operational best practices, ensuring work is performed in a timely and accurate basis.
Understands the fees charged by e-discovery vendors to ensure that matters are quickly moved through the process and stored off-line to reduce costs to AmTrust associated with e-discovery.
Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
Uses judgment and critical thinking to identify, troubleshoot and resolve day-to-day technical and operational problems and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department.
Plans work and sets clear priorities; upholds ethical standards and fulfills commitments while maintaining high levels of work output.
Shows appreciation for how others are feeling and listens attentively; works well within a team, acknowledging people’s different needs and valuing the positive contribution each person makes.
Conveys a clear sense of self-confidence and belief in own capacity to influence future events; works well under pressure, staying calm and composed; deals with emotional individuals and disagreements effectively.
Instills confidence and trust by demonstrating dependability and reliability.
Demonstrates an understanding of the organization and its product/service offerings and leverages organizational values in how work is accomplished.
Responsible for selection, coaching, training and performance management of assigned employees.
Performs other functionally related duties as assigned.