Litigation Support Specialist

Texas Roadhouse • Rochester, MN

3d • Onsite

About The Position

Ready to Love Your Job? Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs! Why This Role Rocks The Litigation Support Specialist – Brand Protection is a key member of the Brand Protection sub-team within the Legal Department of a growing restaurant company. This individual will provide direct litigation support to all attorneys and paralegals on the Brand Protection sub-team as more particularly described below and will perform such other tasks and projects as may be assigned. This individual is ultimately responsible for managing the administration of the entire life cycle of legal matters, which may include, but is not limited to: organizing case files, issuing legal holds and insurance tenders, monitoring case progress and deadlines, handling billing issues, and coordinating with all relevant parties to ensure smooth case management. In general, we expect the Litigation Support Specialist – Brand Protection to have a growth mentality, exceptional organizational skills, and the ability to multi-task and collaboratively work in a fast-paced environment with multiple teams. This is an on-site position at the Texas Roadhouse Support Center located in Louisville, Kentucky What’s On Your Plate General Specialist Duties: Acting at direction of team leadership and maintaining the strictest of confidence regarding materials they come in contact with (which will include Company trade secrets, confidential information, and intangible assets); Assisting with creating, developing, and implementing processes to streamline efficiencies and improve workflows; overseeing and managing certain processes; Coordinating calls and meetings and otherwise interacting regularly with other Support Center teams, vendors, field operators and outside parties to gather, solicit, and/or provide requested information and documentation; and Providing various additional support to members of the Brand Protection sub-team as needed. Brand Protection-Specific Support: Intake/Closure: Performing intake and closure process for all litigation matters, which includes but is not limited to, opening and closing matters within our matter management system, establishing document management structure, maintaining and updating litigation reports, identifying key players who need to be notified and updated about matters and coordinating calls and meetings to discuss matters. Information Gathering: Gathering relevant data from internal partners for initial intake and otherwise assisting Brand Protection paralegals, as requested, to gather additional relevant documentation and/or coordinating interviews and depositions. Document Management: Collecting, preserving, and managing case-related documents and data in matter management system and other systems, as requested. Case Management: Monitoring case-related progress, lifecycle, and deadlines, helping to ensure all deadlines are met; providing matter updates and/or updating matter management system, appropriate Brand Protection attorneys and paralegals, and calendars as requested. Service of Process: Serving as main point of contact for service of process via the Company’s registered agent and disseminating new matters to appropriately designated individuals. Legal Holds/Insurance Tenders: Issuing legal holds for all litigation matters, in partnership with paralegals, senior paralegals, and/or Business Continuity/Records Lead, and issuing insurance tenders to appropriate carrier contact, as needed and/or requested by paralegals, senior paralegals, or attorneys on Brand Protection sub-team. Billing: Partnering with law firms and the Legal Operations sub-team on any/all billing and billing system issues. Reporting: Creating and distributing various matter reports on a recurring basis to internal partners (including, but not limited to periodic reports of all active matters with our People Team). Matter Resolution: Processing resolution check requests and/or wire transfers. Legal Research: Conducting research to obtain documentation related to health insurance, social security, medical records, and medical providers for purposes of resolution of general liability claims. Compliance Support: Assisting in various processes related to subpoena management, privacy management, records management, and data governance. General: Assisting in team and/or department-wide projects as requested. Partnership: Scheduling calls, handling email correspondence, and otherwise acting as a liaison between Brand Protection sub-team and field operators, Support Center partners, outside counsel, and other vendors to discuss and/or provide matter-related updates and/or to coordinate discovery, depositions, interviews, trial prep, and/or other matter-related communication.

Requirements

• 3+ years of experience in a legal setting (law firm or in‑house), with litigation or case management experience strongly preferred
• Solid understanding of legal practices and terminology
• Proficiency in Microsoft tools (Teams, Outlook, Word, Excel, PowerPoint), Adobe, and comfort learning legal systems (matter management, e‑billing, document management, e‑signature tools)
• Exceptional organizational skills and attention to detail
• Strong communication skills, professionalism, and discretion with confidential information
• Ability to multi‑task, meet deadlines, and thrive in a fast‑paced, team‑oriented environment
• Proactive, self‑motivated, and solutions‑focused mindset

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Acting at direction of team leadership and maintaining the strictest of confidence regarding materials they come in contact with (which will include Company trade secrets, confidential information, and intangible assets)
• Assisting with creating, developing, and implementing processes to streamline efficiencies and improve workflows
• Overseeing and managing certain processes
• Coordinating calls and meetings and otherwise interacting regularly with other Support Center teams, vendors, field operators and outside parties to gather, solicit, and/or provide requested information and documentation
• Providing various additional support to members of the Brand Protection sub-team as needed
• Performing intake and closure process for all litigation matters, which includes but is not limited to, opening and closing matters within our matter management system, establishing document management structure, maintaining and updating litigation reports, identifying key players who need to be notified and updated about matters and coordinating calls and meetings to discuss matters
• Gathering relevant data from internal partners for initial intake and otherwise assisting Brand Protection paralegals, as requested, to gather additional relevant documentation and/or coordinating interviews and depositions
• Collecting, preserving, and managing case-related documents and data in matter management system and other systems, as requested
• Monitoring case-related progress, lifecycle, and deadlines, helping to ensure all deadlines are met
• Providing matter updates and/or updating matter management system, appropriate Brand Protection attorneys and paralegals, and calendars as requested
• Serving as main point of contact for service of process via the Company’s registered agent and disseminating new matters to appropriately designated individuals
• Issuing legal holds for all litigation matters, in partnership with paralegals, senior paralegals, and/or Business Continuity/Records Lead, and issuing insurance tenders to appropriate carrier contact, as needed and/or requested by paralegals, senior paralegals, or attorneys on Brand Protection sub-team
• Partnering with law firms and the Legal Operations sub-team on any/all billing and billing system issues
• Creating and distributing various matter reports on a recurring basis to internal partners (including, but not limited to periodic reports of all active matters with our People Team)
• Processing resolution check requests and/or wire transfers
• Conducting research to obtain documentation related to health insurance, social security, medical records, and medical providers for purposes of resolution of general liability claims
• Assisting in various processes related to subpoena management, privacy management, records management, and data governance
• Assisting in team and/or department-wide projects as requested
• Scheduling calls, handling email correspondence, and otherwise acting as a liaison between Brand Protection sub-team and field operators, Support Center partners, outside counsel, and other vendors to discuss and/or provide matter-related updates and/or to coordinate discovery, depositions, interviews, trial prep, and/or other matter-related communication

Benefits

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees